Terms & Conditions
Last Updated: 05-10-2026
Terms & Conditions – Hkayat Dazah
Welcome to Hkayat Dazah. These Terms & Conditions govern your use of our online store and the purchase of flowers, bouquets, floral arrangements, gifts, add-ons, and other products available through our store in Kuwait.
By browsing our store or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before completing your purchase.
1. General Information
Hkayat Dazah is an online store specializing in flowers, bouquets, floral arrangements, gifts, and occasion-related products in Kuwait.
We reserve the right to update our products, prices, promotions, policies, and these Terms & Conditions when necessary, subject to applicable laws and regulations in Kuwait.
2. Flowers and Product Appearance
We make every reasonable effort to display product images and descriptions as accurately as possible.
However, customers acknowledge that flowers are natural products and may vary slightly in terms of:
Color shades.
Size.
Shape and bloom stage.
Stem length.
Natural appearance.
Final arrangement.
Minor differences from the displayed images may occur due to the natural and seasonal characteristics of flowers.
3. Flower Availability
Certain flowers and plants may depend on seasonality and supplier availability.
If a specific flower or arrangement component is unavailable, Hkayat Dazah may contact the customer or substitute it with a suitable alternative that is reasonably similar in:
Value.
Color.
Size.
Overall appearance.
We will always aim to preserve the overall quality and value of the original arrangement.
4. Orders
An order is considered received after the customer completes the required checkout process.
Orders may be subject to confirmation based on:
Product availability.
Accuracy of customer information.
Delivery availability.
Successful payment.
Availability of the requested delivery date and time.
We reserve the right to reject or cancel an order in legitimate circumstances, including obvious pricing errors, product unavailability, or inability to complete delivery.
5. Customer Information
Customers are responsible for providing complete and accurate information when placing an order, including:
Full name.
Phone number.
Delivery address.
Delivery area.
Location details.
Recipient information.
Requested delivery date and time.
Any special instructions.
Hkayat Dazah is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
6. Recipient Information
When sending flowers or gifts to another person, the customer is responsible for providing accurate:
Recipient name.
Recipient phone number.
Delivery address.
Location details.
Any additional delivery information.
Our delivery team may contact the recipient when necessary to confirm the location or complete the delivery.
7. Prices
Product prices are displayed in the store’s applicable currency, typically Kuwaiti Dinar (KWD) unless otherwise stated.
Delivery charges may vary depending on:
Delivery area.
Location.
Delivery timing.
Type of delivery service.
Additional services requested.
Applicable fees will be displayed before order confirmation whenever possible.
8. Payment
Available payment methods are those displayed in the online store at the time of checkout.
The full amount must normally be paid using one of the available payment methods before the order is processed, unless another payment option is specifically offered.
If payment fails or is declined, the order may not be considered confirmed.
9. Delivery in Kuwait
We aim to deliver orders on the selected or agreed date and within the requested delivery timeframe.
However, delivery times may be affected by circumstances outside our reasonable control, including:
Traffic congestion.
Weather conditions.
Accidents.
Road closures.
Emergency situations.
Public holidays.
High seasonal demand.
Difficulty contacting the recipient.
Delivery times should generally be considered estimated unless a specific time has been expressly confirmed.
10. Holidays and High-Demand Occasions
During high-demand occasions such as:
Mother’s Day.
Valentine’s Day.
Public holidays.
Graduation periods.
Wedding seasons.
Special occasions.
Delivery schedules may be more flexible due to increased order volume.
Customers are encouraged to place orders early to improve product availability and delivery scheduling.
11. Recipient Unavailable
If the delivery driver reaches the destination and the recipient is unavailable or does not answer the phone, our team may attempt to contact either the customer or the recipient.
Failed delivery may result in:
Delayed delivery.
Rescheduled delivery.
Additional delivery fees for another attempt, where applicable and properly communicated.
Any rescheduling will depend on the condition of the flowers and the feasibility of redelivery.
12. Incorrect Address
Customers are responsible for entering the correct delivery address.
If an incorrect or incomplete address is provided, an additional charge may apply to redirect or resend the order where such a change is possible.
13. Order Cancellation
Because flowers are perishable and often prepared specifically for each order, cancellation requests should be submitted as early as possible.
Cancellation may be possible before we begin:
Preparing the flowers.
Arranging the bouquet.
Customizing the product.
Preparing a personalized card or gift.
Dispatching the order for delivery.
Once preparation or customization has begun, cancellation or a full refund may no longer be possible, subject to applicable consumer protection laws.
14. Order Modifications
Customers may request changes to:
Customer or recipient name.
Gift card.
Personal message.
Delivery address.
Delivery time.
Certain arrangement details.
Changes are subject to availability and must generally be requested before preparation begins.
We cannot guarantee modifications once an order has already been prepared or dispatched.
15. Returns and Exchanges
Because flowers, plants, and fresh floral arrangements are perishable products, return and exchange eligibility depends on the nature of the product, its condition, and the reason for the request.
Returns are generally not accepted solely because of:
A change of mind after preparation.
The recipient refusing the gift.
Minor natural differences in flower color or size.
Failure to read the product description before purchase.
Nothing in this policy limits any mandatory consumer rights available under applicable Kuwait law.
16. Damaged, Incorrect, or Incomplete Orders
If an order is received:
Clearly damaged.
Materially different from what was ordered.
Incomplete.
Incorrect due to an error by Hkayat Dazah.
The customer should contact us as soon as reasonably possible after delivery and provide:
Order number.
Description of the issue.
Clear photographs of the product upon receipt.
After reviewing the matter, we may provide an appropriate solution, which may include:
Replacement.
Redelivery.
Replacement of the affected item.
Alternative resolution.
Refund, where appropriate or legally required.
17. Flower Care
Natural flowers have a limited lifespan that may vary depending on:
Flower type.
Temperature.
Storage conditions.
Water availability.
Surrounding environment.
Care after delivery.
After successful delivery, the customer or recipient is responsible for providing appropriate care.
Hkayat Dazah is not responsible for deterioration caused by improper storage, lack of water, unsuitable temperatures, or poor handling after delivery.
18. Gift Messages
Customers may add a personal gift message where this option is available.
The customer is responsible for the content submitted.
Hkayat Dazah reserves the right to reject any message that is unlawful, offensive, abusive, or infringes the rights of others.
19. Allergies
Some floral arrangements or gifts may include:
Strongly scented flowers.
Plants.
Chocolates.
Nuts.
Food items.
Other products containing potential allergens.
Customers are responsible for reviewing the product information and informing us of relevant allergy concerns before ordering where necessary.
20. Packaging and Product Images
Images displayed on the website are for presentation and illustration purposes.
Packaging materials, ribbons, boxes, vases, containers, or decorative accessories may vary slightly depending on stock availability.
Where substitutions are necessary, we aim to preserve the overall quality, value, and style of the product.
21. Customized Products
Hkayat Dazah may offer customized products including:
Custom flower arrangements.
Personalized messages.
Personalized names or text.
Special packaging.
Customized gifts.
Occasion-specific designs.
Once preparation of a customized item has begun, it may not be possible to modify, cancel, return, or exchange the item unless it is defective or applicable law provides otherwise.
22. Promotions and Discounts
Hkayat Dazah may offer promotional campaigns, discounts, and coupon codes from time to time.
Each promotion may be subject to specific terms such as:
Expiry date.
Minimum order value.
Eligible products.
Eligible areas.
Restrictions on combining discounts.
Promotional activities are also subject to any applicable requirements imposed by the relevant authorities in Kuwait.
23. Intellectual Property
All content appearing on the Hkayat Dazah store, where owned or properly licensed, including:
Store name.
Logo.
Images.
Designs.
Written content.
Marketing materials.
Content layouts.
may be protected by intellectual property rights.
Content may not be copied, reproduced, distributed, or used commercially without appropriate authorization.
24. Website Use
Customers must not use the website for unlawful or abusive activities, including:
Attempting to hack the website.
Disrupting the website or its services.
Providing fraudulent information.
Conducting unlawful transactions.
Misusing payment methods.
Violating the rights of the store or any third party.
25. Limitation of Liability
Hkayat Dazah will use reasonable efforts to provide products and services in accordance with the information shown in the store.
We are not responsible for losses or delays caused by events outside our reasonable control, to the extent permitted by applicable law.
Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot legally be excluded under Kuwait law.
26. Force Majeure
Orders may be delayed or become impossible to complete due to events outside our reasonable control, including:
Natural disasters.
Severe weather conditions.
Government actions.
Road closures.
Transport disruptions.
Significant technical failures.
Emergency situations.
Where possible, we will make reasonable efforts to communicate with customers and provide an appropriate alternative or solution.
27. Privacy
Customer information may be used for:
Processing orders.
Payment.
Delivery.
Customer communication.
Customer service.
Improving the shopping experience.
Personal information should be handled in accordance with applicable laws and the store’s privacy practices and should not be used or disclosed unlawfully.
28. Governing Law
These Terms & Conditions are governed by the applicable laws and regulations of the State of Kuwait.
Where any part of these Terms & Conditions conflicts with a mandatory consumer protection right under Kuwait law, the applicable law shall prevail.
29. Consumer Protection
Hkayat Dazah respects mandatory consumer rights provided under applicable consumer protection laws and regulations in Kuwait.
Nothing in our cancellation, refund, exchange, or return policy is intended to remove any mandatory legal rights available to consumers.
30. Complaints and Customer Support
If a customer experiences any issue with an order, they should contact Hkayat Dazah and provide the relevant order number and details.
Our team will review the matter and work toward an appropriate resolution.
31. Acceptance of Terms
By using the Hkayat Dazah online store or completing a purchase, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.
Hkayat Dazah
Online Flower Store – Kuwait